Terms and Conditions

Terms and Conditions

Terms and Conditions

The UoN OnLine Shop is owned and operated by the University of Newcastle (UoN) ABN 157 365 767 35. Use of this shop is subject to these Terms of Use.


•Prices, products and offers include Goods and Services Tax (GST) unless otherwise stated.

•All prices are correct at the time of online publication. Prices are subject to change without notice.

•All orders will be charged in Australian dollars at the time of dispatch.

•All items are promoted in good faith to be available at the time of ordering.

•Sale items are only available at the lower price during the sale period.

•Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable.

•We reserve the right to correct any publishing errors.

Payments and use of a third party Payment Gateway Service

Online credit/debit card payments will be processed using a third party payment gateway service operated by the Commonwealth Bank of Australia (CBA). CBA provides a PCI-DSS compliant payment gateway service to the University of Newcastle that is used to securely process customer payments. Details about the information they capture and how the service works can be found here. (http://www.commbank.com.au/personal/apply-online/download-printed-forms/Privacy_Policy_stat_ADB2441_051208.pdf)

Delivery Costs

Delivery costs will be calculated within the shopping basket where applicable. Each item for sale will show what methods/payments are required for this.

Delivery Delays

Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you immediately to advise you of the reason for the delay. You may cancel such an order at any time prior to processing.

Customs and International Duty

While Australian tax (G.S.T.) is removed from all international orders please be aware that your order may be subject to local Custom's duties and/or local taxes in the country of destination. Please check with your local authority to ascertain applicable rates. Any additional charge must be borne by the recipient.

Returns, Refunds & Exchanges

We will gladly refund, credit or exchange products in original sale condition within 14 days of purchase on presentation of the original UoN online shop receipt. Delivery and packaging charges are not refundable unless as a result of our error. All returns are to be sent to:

UoN OnLine Shop
Treasury Operations
University of Newcastle
University Drive

Australian Law

There are a number of Australian laws pertaining to fair trading and privacy including the Competition and Consumer Act 2010 and the Commonwealth Privacy Act 1988 (with Amendments in 2000). Dispute resolution services are also available in each Australian State and Territory.

UoN Online Copyright Notice

UoN materials, including pages and online images, are protected by the Copyright Laws of Australia. All rights are reserved.

Notice of Trademark

The UoN logo is a registered trademark of the University of Newcastle. The UoN logo may not be used without the prior specific, written permission of the UoN.